FAQ!

How do I make a request and manage it once it's created?

You can make a request in person, by letter, by email, or through the NextRequest system. All requests will be uploaded to NextRequest for tracking and response. You can see more on how to use NextRequest here- https://www.nextrequest.civicplus.help/hc/en-us/sections/17720117453719-Submit-Manage-Your-Requests

I received a lot of emails, what's the deal with that?

Next request provides updates to every step of the request. You can learn more about it here. https://www.nextrequest.civicplus.help/hc/en-us/articles/17720720405655-Requester-Email-Communications

Question: Is there a cost to make a request?

Answer: Yes, The Town is permitted to charge only for the actual costs of responding to your request. If the estimated costs exceed $200, you may be required to pay a deposit (not to exceed the amount of the estimate) before processing your request. No public body shall impose any extraneous, intermediary, or surplus fees or expenses to recoup the general costs associated with creating or maintaining public records or transacting the general business of the public body.  

Some request fees may be waived due to the time required to complete the request.

Question: Will I know the cost in advance? 

Answer: Yes! All charges for the supplying of requested records shall be estimated in advance at the request of the citizen as outlined in subsection F of Section § 2.2-3704 of the Code of Virginia.  

If you have additional questions, Please email TownClerk@warrentonva.gov!